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RE: Dealer Screw Up Doing Oil Change on my 2006 Sprinter
The Sprinter tech(one who did the work), and the service manager came to the house today to drain excess oil and check things out. I told them the RV sits low to the ground and they probably could not get under it.
They drove it back to the dealership, drained oil, changed filter, said they did a through inspection, found no seal problems, they checked air filter and it was okay. I am going to look at radiator fluid tomorrow to make sure there is no oil in the coolant. They delivered it back to me, and the service manager said the next oil change was on them, and they also refunded me for the extra 3 quarts.
They also apologized many times. They said they had generated a service order detailing the problem and what they did. I have asked for a copy for my records.
My Pleasureway has 12,500 miles on it, and the bumper to bumper warranty expires 11/20/2009, I also have the 7 year 70k power train warranty from Dodge.
Thanks for all that responded, I appreciate it. Now I will just have to see if anything develops.
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jgaylor
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02/19/09 09:57pm |
Class B - Camping Van Conversions
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RE: Dealer Screw Up Doing Oil Change on my 2006 Sprinter
Did they offer to come to you to keep you from driving it anymore in that condition or out of good customer service?
yes they are coming tomorrow
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jgaylor
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02/18/09 09:22pm |
Class B - Camping Van Conversions
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Dealer Screw Up Doing Oil Change on my 2006 Sprinter
Dealer Screw Up Doing Oil Change on my 2006 Sprinter
I need your advice. My sprinter has 12,500 miles on it.
Today I had the oil and filter changed on my sprinter by my 5 star
sprinter authorized Dodge dealer.
I started it up and was driving home(about 15 miles from the dealer)
when the oil light came on and the word Hi also appeared. It is
running fine. I stopped at a light and the oil light and word went
off and normal display appeared.I called the dealer from the van and
he said could I bring it back to have the tech check the oil level.
By this time I was almost home and said I would watch it and if it
continued I would bring it back to them.
When I got home I looked at the dealer invoice for services and
discovered they charged me for 13 quarts of oil. I immediately
called the service advisor and he checked withg the tech, and the
tech thought I had the V6 and did put 13 quarts of oil in my vehicle.
The dealer wants to send a tech over to my house tomorrow to put the
oil at the correct level.
My question is, what if any kind of damage to my engine or whatever
might result from having too much oil?
What should I have the dealer do if anything other then correct the
oil level?
Will problems show up later because of this?
Any inputs you have would be appreciated
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jgaylor
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02/18/09 05:56pm |
Class B - Camping Van Conversions
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