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 > Help my Husband, Please!

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NY~FL

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Posted: 07/09/09 08:02am Link  |  Quote  |  Print  |  Notify Moderator

I am a Mac person, DH has a PC. Why won't his computer recognize a blank CD? It sees a CD with audio on it, but it does not see a blank one. The blank CD works since I tried it in mine. Doesn't exist on his. Any ideas?


Pat
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Bearnkat

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Posted: 07/09/09 08:05am Link  |  Quote  |  Print  |  Notify Moderator

Are you sure that you husband's computer has a writable CD "CD-RW"? That would be the 1st thing I would check.


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Posted: 07/09/09 08:27am Link  |  Quote  |  Print  |  Notify Moderator

I agree Pat, make sure he has a CDrw and not just a reader.


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NY~FL

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Posted: 07/09/09 08:39am Link  |  Quote  |  Print  |  Notify Moderator

Checked that first - it's a CD-RW. He has burned disks before. It's a Dell running XP if that makes any difference. When we highlight the drive (D) it says it's not available. Function error? Don't remember the error message.

LittleBill

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Posted: 07/09/09 08:44am Link  |  Quote  |  Print  |  Notify Moderator

go to start, settings, control panel, system, device manager, find the drive, right click it, select uninstall, then reboot the computer and see if it fixes it,

sounds like the drive doesn't know its a cdrw


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pulsar

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Posted: 07/09/09 08:44am Link  |  Quote  |  Print  |  Notify Moderator

Hi, Pat.

Have him open the software that he uses to burn CDs. Tell the program he wants to make a data disk. It should ask him to insert a blank CD. It should tell you whether or not it recognizes that a CD is present.

Let us know the results.

Tom


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PRT

NY~FL

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Posted: 07/09/09 09:06am Link  |  Quote  |  Print  |  Notify Moderator

LittleBill wrote:

go to start, settings, control panel, system, device manager, find the drive, right click it, select uninstall, then reboot the computer and see if it fixes it,

sounds like the drive doesn't know its a cdrw

Thanks Bill and Tom - Bill's way worked but the path was slightly different. Formatting as we speak.
(This is why I'm a Mac person!!)

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Posted: 07/09/09 11:31am Link  |  Quote  |  Print  |  Notify Moderator

Had a similar problem recently with my laptop. The CD/DVD drive is held in by a single screw. The lug had bent and the drive was partially out and not plugged in all the way. Straightened the lug and all is well.

The clue was that the computer did not recognize the drive and did not power up at boot up.

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