Woodalls Open Roads Forum: Rant - $200 to fix faucet under warranty... NOT!
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 > Rant - $200 to fix faucet under warranty... NOT!

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Thunder Mountain

Buena Vista, Colorado

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Posted: 06/23/13 06:22am Link  |  Quote  |  Print  |  Notify Moderator

Bought a TT last summer to boondock in the back country of Colorado where wouldn't dare take the MH. When I dewinterized I had a leak in the cold water side of the outside kitchen faucet.

Thought maybe is was a loose fitting. Found out that the yahoo who attached the supply line had cross threaded it. Went to the hardware store and bought a 1/2" cap and capped the supple line so we could go camping.

To get it fixed under warranty I would have to tow the trailer 114 miles to dealer and leave it so they could evaluate it and contact Fleetwood. Then I would have to drive down to pick it up. That is a total of 456 miles. At 8.5 mpg and $3.75 a gallon for gas, it adds up to over $200! Grrrrrrrrr

Found the faucet on rveparts.com for $39. Took fifteen minutes to install and pressure test. Had to vent because it just burns my britches.


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Bumpyroad

Virginia

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Posted: 06/23/13 06:26am Link  |  Quote  |  Print  |  Notify Moderator

well that's what happens when you don't buy locally. be it by need or cost. were you not aware when you bought it that you would have to go back to the selling dealer or nearest dealer of that RV to get warranty work?
bumpy





Thunder Mountain

Buena Vista, Colorado

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Posted: 06/23/13 06:34am Link  |  Quote  |  Print  |  Notify Moderator

Bumpyroad wrote:

well that's what happens when you don't buy locally. be it by need or cost. were you not aware when you bought it that you would have to go back to the selling dealer or nearest dealer of that RV to get warranty work?
bumpy


SORRY BUMPY BUT FOR THE MODEL I WANTED THAT IS MY LOCAL DEALER!!!!!!!!!!

Dog Folks

Naples, Fl. USA

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Posted: 06/23/13 06:37am Link  |  Quote  |  Print  |  Notify Moderator

Thunder Mountain wrote:

Bumpyroad wrote:

well that's what happens when you don't buy locally. be it by need or cost. were you not aware when you bought it that you would have to go back to the selling dealer or nearest dealer of that RV to get warranty work?
bumpy


SORRY BUMPY BUT FOR THE MODEL I WANTED THAT IS MY LOCAL DEALER!!!!!!!!!!


Now that is what you call "the middle of no where."


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crudeman

Texas

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Posted: 06/23/13 06:41am Link  |  Quote  |  Print  |  Notify Moderator

Thunder Mountain wrote:

Bumpyroad wrote:

well that's what happens when you don't buy locally. be it by need or cost. were you not aware when you bought it that you would have to go back to the selling dealer or nearest dealer of that RV to get warranty work?
bumpy


SORRY BUMPY BUT FOR THE MODEL I WANTED THAT IS MY LOCAL DEALER!!!!!!!!!!



Lol... Hey Thunder if you have a local mobile tech around your are some will do warranty work without leaving your area. When my MH was under warranty I had plenty of warranty work done by mobile techs and independent shops across the usa since fulltiming in 2006. You may want to check around for future repairs if needed .


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wittmeba

Virginia

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Posted: 06/23/13 06:44am Link  |  Quote  |  Print  |  Notify Moderator

The good RV dealers stake claim to so much territory they have leverage with the mfg to keep to many dealers carrying the same brands that many miles are often necessary. We had the same problem with our SunnyBrook. About 200+ miles from Roanoke to Camptown RV in NC. Just glad we didnt have any problems with our rig that I couldnt/didnt want to fix myself.

I think I would have asked the mfg if they would honor warranty work with a local dealer...never hurts to ask.


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gbopp

The Keystone State

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Posted: 06/23/13 06:46am Link  |  Quote  |  Print  |  Notify Moderator

$39.00 and fifteen minutes?
I think Thunder Mountain made a wise choice. JMO

Water-Bug

Traverse City, Michigan

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Posted: 06/23/13 06:48am Link  |  Quote  |  Print  |  Notify Moderator

For $39 you could buy approximately ten gallons of fuel. At 12 miles per gallon, that's about 120 miles or a trip to a dealer 60 miles away. So you fixed it for what it would cost to visit a local dealer. What are you ranting about? If you had to spend the $200 it might deserve a rant but then again, it isn't the dealer or manufacturers fault where you live.

Thunder Mountain

Buena Vista, Colorado

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Posted: 06/23/13 06:50am Link  |  Quote  |  Print  |  Notify Moderator

wittmeba wrote:

I think I would have asked the mfg if they would honor warranty work with a local dealer...never hurts to ask.


I was told "no" by the dealer on another low cost part! Fleetwood has to have the dealer verify the issue.

fj12ryder

Platte City, MO

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Posted: 06/23/13 06:56am Link  |  Quote  |  Print  |  Notify Moderator

Look at it this way: If the dealer had been closer to you, he would have been farther away from somebody else, and they would have to drive the 114 miles.

You chose where to live, you chose the model trailer, you chose the dealer, but it's not your fault you have to drive 114 miles to get warranty work done? Hmmm.

Heck, be glad it was an easy fix and you didn't have to drive the 114 miles to the dealer.


Howard and Peggy

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