Woodalls Open Roads Forum: Charging extra on service for non-locally purchased RVs
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 > Charging extra on service for non-locally purchased RVs

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memilanuk

Dry side of the Cascades

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Posted: 07/16/13 02:16pm Link  |  Quote  |  Print  |  Notify Moderator

Around here, at least one of the RV dealer/service places apparently has a policy of knocking ~10% off the cost of any parts and/or service work done on an RV *they* sell... and reminding the customer of that every time they ring you up if its one you bought private-party, etc. While I respect their right to price goods and services as they see fit, I'm getting a little tired of the 'rub-your-face-in-it' routine and am about ready to start driving further to another dealer for service and eat the cost of gas just because.

I'm curious... is this a 'normal' policy in most parts of the country?

TIA,

Monte

USAFBILL

Alabama

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Posted: 07/16/13 02:22pm Link  |  Quote  |  Print  |  Notify Moderator

Sounds fair to me.....his business and your choice .

Dog Folks

Naples, Fl. USA

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Posted: 07/16/13 02:26pm Link  |  Quote  |  Print  |  Notify Moderator

memilanuk wrote:

Around here, at least one of the RV dealer/service places apparently has a policy of knocking ~10% off the cost of any parts and/or service work done on an RV *they* sell... and reminding the customer of that every time they ring you up if its one you bought private-party, etc. While I respect their right to price goods and services as they see fit, I'm getting a little tired of the 'rub-your-face-in-it' routine and am about ready to start driving further to another dealer for service and eat the cost of gas just because.

I'm curious... is this a 'normal' policy in most parts of the country?

TIA,

Monte


Don't know how common that is across the country, but the dealer that we purchased from did give us 10% customer discount for buying my unit from them. Did I spend more money than if I went out of state? Nope, not when you factor in the 10%.

I bought locally, got a decent, (but not the best) deal and was treated very well. That is what I wanted rather than going two hundred miles or more away, just to save a few bucks initially.


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wildtoad

Blythewood, SC

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Posted: 07/16/13 02:29pm Link  |  Quote  |  Print  |  Notify Moderator

I've got no problem with a dealer giving customers who bought from them a discount on future services. If they mention it in a nice way, then let it go. If it is an "in your face" comment then tell someone you don't appreciate it..


Tom Wilds
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willald

NC

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Posted: 07/16/13 02:32pm Link  |  Quote  |  Print  |  Notify Moderator

Hmmm, no, I don't think I've ever seen an RV service shop that does that. Don't think its necessarily a bad policy, either, depending on the specifics of it.

By 'specifics', I mean this: Is their labor rate and parts pricing for everyone that doesn't buy from them 10% higher than the typical market rate, and right at market rate for their customers? Or, is it 10% BELOW market rate for their customers, and right at the average rate for those that don't buy from them? Should be easy to tell by comparing their shop labor rates and parts prices to other dealers around the area.

Bottom line: If they charge 10% more than what others charge just 'cause I didn't buy from them, then I won't be giving them much business. OTOH, if they charge about the same as others, and discount it 10% for their customers...I'd have no problem with their policy and would give them business, if they are close and convenient. I might even one day buy an RV from them, and start enjoying that 10% discount.

As to constantly 'rubbing it in your face' about the 10% discount: My answer would be, "..Well, thats all fine and dandy, but if you keep rubbing that 10% discount in my face, you will lose 100% of my business, 'cause I'll go somewhere else." If enough people say that (and start doing it), I bet they'll knock that routine off.


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coolbreeze01

Redding, Ca

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Posted: 07/16/13 02:37pm Link  |  Quote  |  Print  |  Notify Moderator

I get the customer discount at my dealer.


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ford truck guy

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Posted: 07/16/13 02:53pm Link  |  Quote  |  Print  |  Notify Moderator

All the dealers I have purchased from offered discounts for their customers... they all were pretty much 10%....


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dspencer

Missouri

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Posted: 07/16/13 03:10pm Link  |  Quote  |  Print  |  Notify Moderator

Our dealer does it and i support it 1000%!!

rockportrocket

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Posted: 07/16/13 03:11pm Link  |  Quote  |  Print  |  Notify Moderator

Sounds like he is overcharging everyone else 10% !!

memilanuk

Dry side of the Cascades

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Posted: 07/16/13 03:29pm Link  |  Quote  |  Print  |  Notify Moderator

Sounds like its not an uncommon policy, which I kind of half suspected. I understand that small local dealers have to find some leverage against customers who shop around and drive to the 'city' to get a better deal than the little guys can afford to offer. From that view, it's understandable. My frustration is more with the manner in which they express that to individuals who purchased older used RVs via private party - units that they don't/won't carry to begin with.

Any who, thanks for the info.

Monte

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