Woodalls Open Roads Forum: They damaged our new car installing the base plate
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 > They damaged our new car installing the base plate

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et2

MI.

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Posted: 03/14/14 04:11pm Link  |  Print  |  Notify Moderator

We had our new car into General RV to have a base plate installed. Well two hours later I get the call. We had a slight problem that we're going to take care of. While drilling a hole the tech hit your transmission cooler line. We ordered the part and will fix it tomorrow morning.

So my response was, you're not mechanics and that is a new car with 600 miles on it. You're not touching that and I want it taken to the dealer. Well we can't drive it was the reply. Then call a flatbed out and have it towed.

So I get the call today they won't have it back until tomorrow. Their offer to the help fix the problem they caused is a $100 off a $1120 bill. So I tell them I want it noted on the paperwork I sign that they're responsible for any further unseen damage caused by their
Base plate installation. Their reply was, oh ... That's the car dealers responsibility. I guess you didn't hear what I said, any other damage associated with your install. They were very quick to pass it off to someone else.

I can assure I will go over that car with a fine tooth comb. The funny part (and shame on me for keep coming back there) is. They damaged one of our fivers by hitting it with a new motorhome years ago. On another one years back we took it in for some plumbing work. When I came to pick it up and review the workmanship our refrigerator was Missing. Only a blank spot where it used to be. They screwed up and got the wrong fiver. So it cost them $2000 for a new fridge.

The reason I keep going back is I haven't found anyone better nearby. They have been very cooperative resolving the accidents. But it is irritating. The funny part is I jinxed myself. I commented to my wife after dropping it off. I wonder what'll happen this time.

Mocoondo

Chicago, IL

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Posted: 03/14/14 04:20pm Link  |  Print  |  Notify Moderator

Screw me once, shame on you. Screw me twice, shame on me.





midnightsadie

ohio

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Posted: 03/14/14 04:20pm Link  |  Print  |  Notify Moderator

I think you like punishment. one time and I,d be gone. and they should pay the hole repair job on the tranny.

SCVJeff

Santa Clarita, CA.

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Posted: 03/14/14 04:21pm Link  |  Print  |  Notify Moderator

Doctor every time I punch myself it hurts !

Well don't do that anymore.....


Jeff - WA6EQU
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et2

MI.

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Posted: 03/14/14 04:45pm Link  |  Print  |  Notify Moderator

I agree. If there were any better dealers close enough it would be a no brainer. There aren't.

powderman426

N. E. Ohio/The Villages, Fla

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Posted: 03/14/14 04:51pm Link  |  Print  |  Notify Moderator

If it were me, I would have made the installation of the base plate part of the deal from the auto dealer from the get go. They would much better know where and how to drill holes necessary for the install.


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et2

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Posted: 03/14/14 04:53pm Link  |  Print  |  Notify Moderator

powderman426 wrote:

If it were me, I would have made the installation of the base plate part of the deal from the auto dealer from the get go. They would much better know where and how to drill holes necessary for the install.



They weren't even designed when purchased.

hotbyte

Barnesville GA

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Posted: 03/14/14 05:01pm Link  |  Print  |  Notify Moderator

Are you saying the cooler line replacement was $1120 at auto dealer?


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et2

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Posted: 03/14/14 05:16pm Link  |  Print  |  Notify Moderator

hotbyte wrote:

Are you saying the cooler line replacement was $1120 at auto dealer?


General RV is paying the damage repair- at what cost is beyond me. The base plate install and break away cable cost $1120. They discounted it a $100 for my troubles.

hotbyte

Barnesville GA

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Posted: 03/14/14 05:19pm Link  |  Print  |  Notify Moderator

Ah...gotcha. Thanks for clarification.

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